Refund Policy

At Samurai Home, every piece is created with close attention to design, material integrity, and craftsmanship. As many of our products are handcrafted, made to order, finished to specification, or produced in limited batches, our cancellation, return, refund, replacement, and store credit policies are structured accordingly.

Delivery Inspection

Each item is inspected prior to dispatch. We strongly recommend that the customer, or a duly authorized representative, be present at the time of
delivery to inspect the product carefully and confirm that it has been received in acceptable condition.

Any concern relating to defect, damage, or product condition should be reported to our customer care team immediately upon delivery.

Cancellations Before Dispatch

Standard Orders

Orders may be cancelled within 24 hours of order confirmation, provided they have not yet been dispatched.

In such cases, the standard resolution will be 100% store credit issued in the form of a credit note with no expiry period.

In exceptional cases where a refund to the original payment source is specifically approved, bank or payment gateway charges of 2.5% will be deducted.

Non-Furniture Items Below ₹5,000

If such an order has not yet been shipped and the customer wishes to cancel it, a cancellation fee of ₹500 or the actual payment gateway charges, whichever is higher, will apply.

Cancellations After Dispatch

Once an order has been dispatched, it cannot be cancelled.

Returns

Return requests may be raised within 3 days of delivery, and are accepted only in the following cases:

• the wrong product has been delivered, or
• the product has arrived damaged or defective.

To request a return, the customer must:

• retain the original packaging,
  
• share a clear, continuous video recorded while opening the package, and
• provide clear photographs of the product concern.

The opening video is required to verify the condition of the item at the time of delivery and, where applicable, to support the claim with the delivery partner.

Refunds, Replacements, and Store Credit

Samurai Home does not offer a general refund policy.

In the unlikely event that a wrong, damaged, or approved defective product is delivered, the matter may be resolved, at Samurai Home’s discretion, through
one of the following:

• replacement of the same item,
• refund, where specifically approved, or
• re-selection from available stock, where applicable.

Where a refund is approved, it will be processed only after the returned product has been received at our warehouse and inspected. Approved refunds are
generally credited within 15 days of receipt of the returned item.

For products collected from the customer’s location, the return transit timeline may vary by destination and, in some cases, may take up to 30 days before the product is received and refund processing can begin.

Where store credit is approved, it will be processed only after the returned product has been received and verified. Once approved, issuance of store credit
may take up to 3 working days.

Returns and Refunds for Stocked Furniture

In the case of stocked furniture, Samurai Home may offer a replacement or
refund only where a genuine defect, damage, or approved product issue has been identified and accepted upon review.

All stocked items are thoroughly inspected prior to dispatch. Customers are also expected to inspect the product at the time of delivery.

Fitment and Access Responsibility

It is the customer’s responsibility to ensure that the ordered product can pass through the entryway, staircase, lift, corridor, and into the intended room or space.

Returns, refunds, replacements, exchanges, or store credit will not be accepted where the issue relates to:

• the product not fitting the intended room or layout,
• the product not passing through the entryway, staircase, lift, or access route, or
• insufficient site access at the delivery location.

Customers are strongly advised to review all product dimensions and site-access conditions carefully before placing an order.

Non-Returnable Cases

Returns, refunds, exchanges, or store credit will not be accepted in the following cases:

• change of mind, change of heart, or personal preference after delivery,
• dissatisfaction based solely on aesthetic preference after receipt,
• delays caused by circumstances beyond Samurai Home’s reasonable control,
• failure to retain the original packaging within the return review window,
• products sold under final sale, clearance, exhibition, or similar non-returnable terms.

Made-to-Order, Customized, and Personalized Items

Made-to-order, customized, monogrammed, personalized, or specially commissioned items are produced specifically against customer requirements.

Such orders are non-cancellable, non-returnable, non-exchangeable, and non-refundable once confirmed. Production for such pieces typically begins shortly after order confirmation, and no alteration or cancellation can be accommodated thereafter.

Furniture and Sofas

Most furniture and sofa orders are made to order or specially prepared against customer requirements. Accordingly, such orders are strictly non-cancellable,
non-returnable, and non-refundable once confirmed.

Requests based on a change of mind, design preference, aesthetic preference, or personal liking cannot be accommodated.

All Other Products

Once a product has been delivered and accepted, cancellation or modification requests cannot be processed.

Any post-delivery support will be limited to cases of approved damage or defect, or to coverage available under Samurai Home’s applicable 1-year warranty for manufacturing defects, where relevant.

Replacement Terms

Where Samurai Home approves a replacement, it will be arranged only for the exact item originally ordered.

A replacement cannot be converted into a different product, another variation, or an alternate customization, including changes to upholstery, wood finish, dimensions, or any other personalized specification.

Product Information

While every effort is made to ensure accuracy in product descriptions, specifications, pricing, and imagery, Samurai Home reserves the right to correct any inadvertent errors or omissions.