Refund Policy

At Samurai Home, we are committed to delivering high-quality, handcrafted furniture with meticulous attention to detail in design, materials, and craftsmanship. Customer satisfaction is our top priority, and we ensure that our products meet the highest standards.

Stocked Furniture

Before shipping, each item undergoes thorough inspection, and we request that you also inspect and sign for the item upon delivery. In case you find a defect, please contact us immediately. However, if the furniture does not fit through your entryway, the responsibility falls on the customer. We recommend that you review the product dimensions carefully on the product page to ensure the furniture will fit your space.

If any defects are found, we offer a replacement or refund within 15
days of the product’s receipt at our warehouse. Once approved, refunds
will be credited to your account within 15 days. For products picked up from your home, refunds will be processed after the item is returned to our warehouse, which may take up to 30 days depending on your location.

Custom Orders

Our custom furniture is made specifically to your specifications and production begins immediately after the order is placed. Custom orders cannot be canceled, altered, returned, or refunded. We do not offer return/exchange policy for custom items.

Monogrammed/Personalized Items

Monogrammed or personalized items are considered custom orders and are non-returnable, non-refundable, and cannot be canceled.

Final Clearance/Sale Items

Items marked as final sale or clearance are not eligible for returns or refunds.

Additional Information

While we make every effort to ensure accuracy in product descriptions, prices, and images, we reserve the right to correct any errors. If a replacement is offered, it will be for the exact item you originally ordered and cannot be exchanged for a different product, variation, or customization (such as changes to upholstery, wood finish, or other personalized features).

Cancellation Policy

We understand that sometimes plans change. Here’s how our cancellation policy works depending on the type of product you've ordered:

1. Non-Furniture Items (Below ₹5000)

If your order hasn't been shipped yet and you wish to cancel it, a cancellation fee of ₹500 or the actual payment gateway charges (whichever is higher) will be applied.

Once the item has been dispatched, cancellations are not accepted—unless the product arrives damaged or defective. In such cases, you may request a replacement or refund. Once the defective product is received back at our warehouse, the refund will be processed and credited to your account within 15 days.

2. Furniture & Sofas

Our furniture pieces are mostly made to order based on your preferences. Since these items go into production right after your order is placed, they are non-cancellable, non-returnable, and non-refundable. We also do not accommodate any returns or exchanges due to a change of mind.

3. All Other Products

Once your product has been delivered and our delivery team has left the premises, we will not be able to process any cancellation or modification requests—unless covered under our 1-year warranty for manufacturing defects.

We strongly recommend that you or a trusted individual be present at the time of delivery to inspect the product and confirm that everything is in order.